Effective date: 9/9/2026
1. Scope and our role
Z Rex LLC (“Z Rex,” “we,” or “us”) provides veterinary software, customer portals, and shipping tools. This Privacy Policy explains how we handle personal information through zrexsolutions.com, zrex.cc, zrex.app, and associated Z Rex services, and when people contact us.
For website inquiries, business contacts, billing administration, and our own security and business operations, Z Rex determines how information is used within the purposes described here. When we process customer records on behalf of a laboratory, clinic, or other organization, we act under that organization’s instructions and the applicable customer agreement and data processing addendum. That organization determines its own lawful purposes, permissions, and disclosures. This Policy does not expand our rights to use customer data or replace contractual data-protection commitments.
If your information was submitted by a clinic, laboratory, employer, or other customer, contact that organization about its records and privacy practices. You may also contact us, and we will route requests appropriately. Carriers and other independent providers have their own notices for activities for which they determine the purposes and means of processing.
2. Information we collect and sources
Depending on the services used, we collect the following categories from you, your organization or its authorized users, participating laboratories, shipping providers and carriers, payment providers, and your interactions with our websites and services:
Contact and account information: name, organization, business role, email, telephone number, address, login/account identifiers, and permissions.
Shipment information: sender and recipient names and contact details; pickup and delivery addresses; shipment descriptions and references; package details; selected service; tracking events; delivery information; and documents you provide for claims or support. Avoid including clinical information in an external label or reference field unless necessary and authorized.
Customer service records: veterinary case information, specimen metadata, images, reports, and related content provided through the services, where enabled by the customer. Although animal information alone may not identify a person, associated owner or other contact details can be personal information.
Transaction information: purchases, invoices, payment status, refunds, billing contacts, and limited payment-method information provided by our payment processor. [CONFIRM: name the payment processor(s), identify exactly which payment details Z Rex receives or stores, and whether any raw card or bank data passes through Z Rex systems.]
Communications: inquiries, support tickets, messages, scheduling information, and voluntarily supplied feedback.
Technical and usage information: IP address, browser and device information, access times, referring pages, security events, and interactions with website or service features, to the extent collected by the enabled tools described in Section 5.
We do not request human patient protected health information through general website forms. Any authorized processing of such information through a service requires a separate written arrangement and any legally required safeguards before submission.
3. Why we use information
We use personal information as appropriate to provide and administer requested services; create and manage accounts; generate labels and obtain rates; coordinate delivery, tracking, claims, and refunds; process authorized transactions; provide customer support; communicate service and security information; prevent misuse; troubleshoot and maintain services; satisfy legal obligations; and establish or defend legal claims.
We may use business contact information to send information about Z Rex products and services, subject to applicable law and your choices. We do not treat a shipping recipient address as permission to send marketing to that recipient. Testimonials identifying a person are published with permission.
Customer records processed on an organization’s behalf are used only as authorized by the applicable agreement and lawful instructions. We do not sell those records or use them for advertising, cross-customer benchmarking, or general AI/model training. Any separately agreed customer-specific model work requires a written agreement defining permitted use. Operational analytics must respect these limitations and must not disclose customer case content to other customers.
4. When we disclose information
We disclose information as reasonably necessary for the following purposes, subject to applicable law and contractual restrictions:
Shipping fulfillment: We use EasyPost to create shipping labels and connect shipping services. Shipment information is provided to EasyPost and the selected carrier, primarily FedEx, USPS, or UPS, as needed for rates, label creation, shipping, tracking, billing, and claims. Carrier availability depends on the account and service. A carrier may process information under its own privacy notice to perform transportation and meet legal obligations.
Service providers: Providers supporting hosting, storage, security, communications, payments, website operations, scheduling, and support may process the information needed for their functions under applicable agreements.
Your organization and authorized recipients: Customer administrators can manage accounts and permissions and access information made available within their authorized scope. Laboratories, clinics, and other recipients receive information according to the transaction, customer instructions, and configured permissions. A laboratory affiliation alone does not mean all your unrelated shipment information is visible to that laboratory.
Requested integrations: Information is shared with an integration when enabled and authorized for the relevant purpose. The independent provider’s notice may also apply.
Legal and protective purposes: We may disclose information when legally required or reasonably necessary to investigate misuse, protect safety and security, enforce rights, or respond to lawful process, consistent with our contractual duties.
Business transactions: Information may be disclosed in a proposed or completed merger, financing, acquisition, or asset transfer, subject to appropriate protections and any required notice or choice.
Your direction or consent: We may disclose information for another purpose you authorize.
We do not sell customer service records or share them for cross-context behavioral advertising. Website visitor tracking and any sale/sharing classification are addressed separately in Section 5; a disclosure here does not itself establish that an activity is exempt from an applicable privacy law.
5. Cookies, embedded tools, and advertising choices
The shipping landing page at https://zrex.cc/shipping-page does not use retargeting pixels. That statement concerns this page; it does not mean that no technical information is collected or that every Z Rex website has identical settings. Website hosting, security features, embedded video, scheduling tools, and any enabled analytics can involve separate data processing.
You can manage cookies through browser settings, although disabling necessary cookies may affect functionality. Where consent is required, optional tools will be used only after the required consent. [CONFIRM: identify the implemented cookie-preference control and link; describe actual treatment of Global Privacy Control or other legally recognized opt-out signals and conventional Do Not Track signals. If an opt-out link is legally required, implement and link it before publication.]
Unsubscribing from email does not change cookie choices. To stop promotional emails, use the unsubscribe link or contact contact@zrexsolutions.com. Service, billing, and security messages may still be sent when needed.
6. Retention
We retain information only as long as reasonably necessary for the purposes described here, subject to applicable agreements and legal requirements. Relevant factors include the active relationship, the nature of the data, shipment and claim processing, accounting obligations, security investigations, and legal holds. Customer record export and deletion follow the applicable customer agreement and data processing addendum; this Policy does not shorten those commitments.
When deletion applies, information is removed or deidentified through the applicable retention process. Copies may remain temporarily in restricted backups until their scheduled expiration or where law requires retention. Retained information remains protected and is not used for an unrelated purpose.
7. Security and processing locations
We use administrative, technical, and organizational safeguards designed to protect personal information. No system guarantees absolute security. Specific customer security and incident-response commitments are contained in the applicable agreement; nothing here disclaims those obligations.
Where a transfer requires a legal safeguard, we use the applicable transfer mechanism and safeguards required by law. A customer agreement or data processing addendum may provide additional details. We do not claim certification, adequacy-framework participation, or a particular data residency commitment unless it is actually in place and applicable to the relevant service.
8. Privacy requests and rights
Depending on your location, the applicable law, and our role, you may have rights to request access, correction, deletion, or a copy of personal information; obtain information about disclosures; restrict or object to processing; withdraw consent; or opt out of specified sale, sharing, targeted advertising, or profiling activities. These rights are subject to applicable conditions and exceptions. We will not unlawfully discriminate or retaliate against you for exercising a privacy right.
Contact contact@zrexsolutions.com with the subject “Privacy Request,” or write to the address in Section 11. Please describe the request and relevant relationship with Z Rex; do not send government identification or sensitive records unless we request a secure verification method. We may need proportionate information to verify identity and authority. Authorized representatives may submit requests where permitted by law, subject to appropriate verification. We will respond within the period required by applicable law and explain an applicable denial or extension.
Where an applicable law provides an appeal, reply to our response or contact us with “Privacy Appeal” and your reason. You may also contact the appropriate privacy regulator. Requests concerning customer-controlled records may be directed to that organization; we will assist it as required by the applicable agreement and law.
9. Children
Our business services are intended for organizations and authorized adult users. We do not knowingly collect personal information directly from children under 13 through the public websites. Contact us if you believe a child has provided information so that we can review and take appropriate action. Customer-submitted records remain subject to the customer’s lawful instructions and applicable protections.
10. Updates
We will post the effective date of revisions. For material changes, we will provide any additional notice or obtain any consent required by law. An update does not authorize a materially different use of previously collected information where further notice or consent is required, and does not unilaterally amend a customer data processing agreement.
11. Contact
Z Rex LLC
6905 S 1300 E, Suite 325, Cottonwood Heights, UT 84047, USA
Email: contact@zrexsolutions.com — subject “Privacy Request”
Phone: 206-590-5599